Terms & Conditions
At Curavate, our ecommerce website's Terms and Conditions are here to help define the rules, responsibilities, and expectations. They're all about creating a friendly and transparent relationship with our users while making online transactions trustworthy and legally sound.
Have questions? Check out our Frequently Asked Questions for your answer.
Can’t find what you’re looking for? Connect with our support team—we’re here to help!
Terms & Conditions
Welcome to Curavate ("we," "our," or "us"). Please carefully read these Terms and Conditions ("Terms") before using our website, purchasing products, or utilizing our services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.
Definitions
1.1. "Ecommerce Site" refers to Curavate.
1.2. "User" or "you" refers to any person or entity that uses or accesses our website.
1.3. "Products" refer to items offered for sale on our website.
Ordering and Purchasing
2.1. Product Availability: We strive to maintain accurate product availability information on our website. However, availability is subject to change, and we cannot guarantee the availability of all products at all times.
2.2. Order Acceptance: Your order is an offer to purchase our products. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in product descriptions or pricing, or suspicion of fraudulent activity.
2.3. Pricing: Prices for our products are subject to change without notice. The prices displayed on our website are in CAD, and you are responsible for all applicable taxes and shipping charges. If you have selected a currency other than CAD, it is based on ECB exchange rates at the time of your purchase.
Customization
3.1. Customization Options: We offer customizable products on our ecommerce site. You are responsible for providing accurate and complete customization details, including text, images, and specifications
3.2. Intellectual Property: By providing customization details, you represent that you have the right to use any text, images, or content you submit. We are not responsible for any copyright or trademark infringement related to your customization.
Shipping and Delivery
4.1. Shipping Costs: Shipping costs are calculated based on the shipping destination, the selected shipping method, and the weight of the products. You will be responsible for all shipping costs.
4.2. Delivery Times: Estimated delivery times are provided for reference only. We do not guarantee specific delivery dates and are not liable for any delays caused by third-party shipping carriers.
Returns and Refunds
5.1. Returns: We accept returns of non-customized products within 30 days of delivery. Customized products cannot be returned unless they are defective or damaged.
5.2. Refunds: Refunds for returned products will be issued in accordance with our Return Policy (5.1 above). Refunds will be applied to the credit card used at the time of purchase or via Curavate store credit. Timing of credit card refunds are subject to the policies in your card holder agreement.
Privacy Policy
6.1. Your use of our website and the information you provide are subject to our Privacy Policy, which can be found on our website.
Intellectual Property
7.1. All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.
Limitation of Liability
8.1. To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use or inability to use our website or products.
Changes to Terms
9.1. We reserve the right to update or modify these Terms at any time without prior notice. The most current version of the Terms will be posted on our website.
Governing Law
10.1. These Terms shall be governed by and construed in accordance with the laws of Alberta, Canada. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.
By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions or concerns about these Terms, please contact us.
Thank you for choosing Curavate for your personalized products.